Please contact within 7 days of receiving your item. Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received. If you experience the above product issues, please contact us immediately at:

Steps to resolve the issue:
1. Email us clear photos or better even video with the issue and including your order number and issue quantities.
2. We will review the issues and provide you solutions if possible. 
3. If not then you can return the items to one of our service center countries below nearest you:

Los Angles, USA
Brisbane, Australia
Hamburg, Germany

4. We will physically check for the issue. Once confirmed we will refund your due amount.