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Please contact within 7 days of receiving your item. Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, a major difference between the photographed product and the product received. If you experience the above product issues, please contact us immediately at:

Steps to resolve the issue:
1.Show us the problem with clear photos taken in good lighting or record a short video and send it to our Support Center along with your order number and quantity.
2. We will review the case for you.
3. We will offer a solution.

If the item is proved to be defective or have above issues then you can return the items to one of our service center below nearest you:

Kathmandu Clothing - USA
48-35 58th Lane ( 1 FL)
Woodside, NY 11377
Tel (1-646) 233-3154

Kathmandu Clothing - Denmark
Vestergårdsvej 22A
2400 København NV,
Tel (45) 3696-5790

Kathmandu Clothing - Australia
C/O Himalayan Cafe
640 Brunswick St
New Farm QLD 4005
Tel (61-7) 3358 4015

Note. Return shipping cost should be borne by the buyer.